Email customer service at service [email protected] and include your:Order number & Return or exchange request with a picture of the product, if necessary.
A tracking number and receipt of the returned package is required. It will help us track and process the return.
Take your refund/exchange when the package is received.
Return & Exchange Conditions
- * Orders are able to be canceled and refunded before shipping.
- * Returns & exchanges must be initiated within 30 days of delivery
- * To initiate a return or exchange, please contact customer service. The return shipping address will be emailed to you. Items must be shipped back to that address
- * Items must be returned unwashed and undamaged.
- * Please notice that Customers are responsible for return shipping fees.
- * Email us first to state the problems with 7 days of receipt. You can send us some pictures of the wig to state your problems.
- * All are not refundable and returnable, only if there is any quality problem.
- * We do not offer Freight To Collect (FTC) service for returns.
- * Customer service may offer a cash coupon for your return. Please note, items purchased with coupons are final sale and cannot be returned or exchanged.
Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 4-30 business days to process.
We aim to show the top quality to our customers, and if there is any questions in quality, we will gladly exchange or refund the item. Please ship the item back with the exchange and return in no used state within 30 days of receipt.
- * All items must be in new condition, items cannot be tried on and cannot be worn, with all original packaging.
- * All items must be sent back within 30 days of receipt.
- * Items that do not meet these criteria will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged
- * Shipping fees for returns are to be paid by the customer. We are not responsible for lost or damaged packages.
- * Promotional items of the product being returned must also be sent back, otherwise retail value will be charged.