Return Policy

Returns

We aim to offer the best quality wigs for our customers. We considerate your satisfaction as our top priority. If you do not satisfy with the wig after you get it, please contact us within 7 days of receipt. Our customer service will solve it for you.

We offer the return instruction as follows:

  1. We only accept problems in quality as returning. The reason is that all wigs here are custom made, we produce it as the size and the colour you choose. If you choose the wrong colour or the wrong size and want to return it back, sorry to say that it is unacceptable.
  2. If you want to return the item, please email us first to state the problems with 7 days of receipt. You can send us some pictures of the wig to state your problems. We promise that we would give you a satisfaction solution.
  3. Any items must be sent back complete with the original package. If not, you will be charged a 50% fee OR you can opt to have the items sent back; and the reshipping fees will be charged.
  4. All packages should be sent via a tractable method. We are not responsible for packages lost in transit.
  5. Please note that all wigs should be returned back with our permission, or you should take responsibility for all bad things during shipping. Thanks for your understanding and cooperation in advance.

Refunds

If you want to receive a refund, your unsatisfied items can be partial or full refund depends on the situation.

  1. You should state a specific explanation and clear corresponding photographs documenting the reason for the return.
  2. Returns will not be accepted without prior approval from Customer Service.
  3. Please allow 5-7working days from our receipt of the returned goods for a refund to be processed.
  4. You will receive a confirmation email once the transaction has been completed. Please allow up to 1-3 working days for the funds to reflect on your account.