Cancellations Policy

We understand that ordering a wig for your appearance is an important undertaking, However, it is important to note that our wigs are custom-made, once production process begins, Labor Costs and Material Costs will be incurred. The good news is that after placing your order, there is still time to change your mind. Please refer to our cancellation and return policies below for details.

We offer the cancellation instruction as follows:

1. Standard orders cancelled within 24 hours after payment confirmation: you will get a full refund.
2. Orders cancelled within 24 to 72 hours after payment confirmation: you will get a partial refund consisting of 50% of the item price and the full shipping cost.
3. Orders cancelled more than 72 hours after payment confirmation: you will get a partial refund consisting of 30% of the item price and the full shipping cost.
4. Once the item been delivered, the order can't be cancelled.

If you do not reply us to confirm your cancellation request within 5 days, we will cancel your order and offer the refund according to our cancellation policy.

If you really have a special circumstances need to cancel the order, please contact us by Email timely!.. We will calculate the cancellation time according to the time of the email is received.